Privacy Policy

Last update - 14 July 2024

At COSYAP (or cosyap.com/www.cosyap.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or use our services, including our Stripe payment integration.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: When you make a purchase, we collect personal details like your name, email, shipping address, billing address, and payment information (such as credit card data through Stripe). This information is essential for processing your orders and delivering products.

• Website Usage Information: Our website, hosted by Framer, may automatically collect certain information through cookies and similar technologies. This may include your IP address, browser type, device type, and the pages you visit on our website.

• Order and Communication Information: We collect details about your purchases and communications to improve our services and provide customer support.

2. How We Use Your Information

The information collected is used to:

• Process Orders: We use your personal and payment details to fulfill your orders via Stripe and ship products to you.

• Customer Support: To provide efficient customer service and respond to inquiries.

• Marketing Communications: With your consent, we may send you newsletters or promotional offers via email. You can opt out at any time.

• Website Optimization: To analyze website usage and improve its performance and functionality.

• Security and Fraud Prevention: To protect your data and prevent fraud.

3. Third-Party Services

We use trusted third-party services to assist in our operations:

• Payment Processing (Stripe): All payment transactions on COSYAP are securely handled through Stripe. Stripe’s privacy policy can be viewed on their website. We do not store or have access to your full credit card details, as these are handled directly by Stripe.

• Website Hosting (Framer): Our website is hosted using Framer, a no-code platform. Framer may collect certain usage information to help us improve your browsing experience.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as completing transactions or complying with legal obligations. If you wish to have your information deleted, you can request this by contacting hello@cosyap.com.

5. Cookies

We use cookies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device, and they help us track visitor behavior on our site.

• Types of Cookies:

  • Essential Cookies: Required for basic site functionality, like handling shopping carts and checkout.

  • Analytics Cookies: Used to track and analyze user behavior on the website.

  • Marketing Cookies: Help us deliver relevant ads based on your browsing history.

You can control or disable cookies via your browser settings. Please note that disabling cookies may affect the functionality of certain website features.

6. Security of Your Information

We take security seriously and implement reasonable measures to protect your information from unauthorized access, disclosure, or alteration. However, no online data transmission is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

You have rights over your personal information, including the right to access, correct, or delete your data. If you would like to exercise any of these rights, please contact us at hello@cosyap.com. We may need to verify your identity before processing any requests.

8. International Data Transfers

If you are located outside of the country where we operate, your information may be transferred internationally. We ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

9. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that we may have inadvertently collected such information, please contact us at hello@cosyap.com, and we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated "Last Revised" date at the top of the policy. We encourage you to review this policy regularly.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@cosyap.com

• Address: 131 Continental Dr Suite 305
  Newark, DE, 19713 US